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Bought a Tivo box last night, already NOT a happy camper!

We don’t even have the Tivo completely hooked up yet, and already I don’t like it. Connections were a piece of cake, as expected; I hook up vcrs and dvrs on a regular basis at my job, so not a big deal there. Just pull out the Philips, replace with the Tivo, swap these cable for those cables, bada BING! It was hooked up.

Had already checked to make sure we had an available phone line ready to go last night so we’d be able to hook up to the Tivo service to at least the phone line and get it set up tonight (planned to get a wireless N adapter later – after my $50 giftcard from Visa came in – to hook it up to our home network eventually, though).

They don’t tell you on the OUTSIDE of the box that in order to do even the basic phone jack connection, that you have to buy one of their $30 adapters so that you can plug the phone cord (which you also have to supply yourself) into the USB port on the back of the unit. Why not just a standard phone jack on the back of the unit like everyone else does? Greedy buggers.

The good news? Fortunately, we do have a cable modem set up right next to the entertainment wall unit, that Time Warner set up when we got digital phone through them, so I was able to hook up an ethernet cable (which *gasp* they actually SUPPLIED!) directly from the Tivo box to the cable modem. AND it actually recognized it when I turned it on.

The bad news? I have to supply it with info like DNS address, gateway address, and a couple of other things, none of which are printed on the modem, and Time Warner didn’t leave with us when they installed the digital phone. (and I can’t get it off the PC, since that’s a different modem than our regular cable network modem with the router that I have downstairs.)

So now I get to call Time Warner tomorrow and see if I can’t get them to supply me with the four things that Tivo needs to have to connect via the digital phone modem. And if they can’t get it for me, since nobody local sells the phone adapters, I’ll end up either having to cough up another $40 at CompUSA for a wireless G (yes, G, they apparently don’t HAVE the N’s there yet!) adapter, or if they’re out of stock, another $20 on top of THAT to get it at Best Buy.

And this is in addition to the $130 I just coughed up tonight for a year’s worth of Tivo programming service. AND the hour I spent with tech support chat after I made all the connections that the guide said to make, in the order that they said to make them, only to have the Welcome screen turn on, sit there for 20 seconds, and then turn back off again and not do anything else. At least we got THAT fixed, though.

Not very happy with my Tivo experience so far.

I know it’s rare when electronics go completely right the first time, I learned that the first time I took my first computer apart and tried to upgrade it and nothing fit properly, thank you very much Packard Bell proprietary hardware. *pthththt* So I’m honestly surprised when I go to hook something new and it works exactly as advertised, right out of the box.

But would it hurt them to at least make ONE connection available right out of the box? How many people have a wired network connection sitting right next to the TV. Probably very few. And I wouldn’t expect THAT to work right out of the box. But when you need at least a phone connection to even get the box started, to not have that set up so that you can just plug the phone cord into the back of the unit and into a wall jack, and make you buy a $30 jack just to even perform the most basic functions, that’s just wrong.

Hoping that Time Warner can get me the modem info I need to connect with a wired connection tomorrow, because I’d really prefer that if I’m being forced into buying a wireless adapter sooner than I wanted, I’d really rather get the faster N connection, not the G, and if I can hook up via the wired connection, I can wait and get the N adapter that I really want.

EDIT: May not need to talk to time warner after all. Just remembered that handy dandy little command prompt phrase: IPCONFIG/ALL. If I can hook up the laptop to the ethernet cable on the modem upstairs, I should be able to get all the info that I need that the Tivo box was asking for. Have no idea whether or not I’ll still get stuck after that, but I’m thinking it’ll at least save me from calling Time Warner and trying to hash this out with them over the phone tomorrow. Will give it a go!

EDIT: Going to bed. Hooked up the laptop, using ipconfig, got the IP address and the subnet address, but the Default Gateway was blank, as was the DNS info. :( PLUS it does have DHCP enabled, whatever THAT is, so it’s also telling me that it needs my DHCP Client ID. *scratches head perplexed* Tis all Greek to me! Guess I’m calling Time Warner for the missing info tomorrow. At least I know I tried everything that I could to get it up and running tonight.

One Response to “Bought a Tivo box last night, already NOT a happy camper!”

Bought a Tivo box last night, already NOT a happy camper!

by Karen Cusimano time to read: 4 min
1