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The Best of Times, the Worst of Times…

A tale of coffee woe.

Highlight of my week so far? After having some jerk in an SUV cut me off on my way to work last week, causing me to slam on my brakes to avoid hitting him and having my nice full thermos of coffee go crashing into the dashboard. Naturally the thing shattered and well, didn’t the guy know I like my coffee black? No creamer, no sugar, no awful sounding shards of glass. Had to throw the whole thing out. >:-( And for those who know how much I love my coffee in the morning, know what a tragedy THAT was. It sounded AWFUL when I shook it, like, well, a container full of shattered glass and a now undrinkable beverage. *sigh*

Anyhoo, have been using a wimpy thermal pot that didn’t hold as much as the thermos, and didn’t keep things warm as well as the thermos, so was really looking forward to the arrival of our new replacement thermoses yesterday. Which arrived right on time. Yay. *did a little happy dance*

Not so fast. Tried to use them today. Would you believe BOTH of them leak? You pour the coffee from the top, and yeah, it comes out of there, but it also dribbles from out of the BASE. In several places. Including below the handle on the OPPOSITE side of the pour spout. Which makes no sense to me at all.

Took them apart tonight to see if we could figure out what was wrong with them to avoid having to send them back. Discovered that Inspector #13 in the Thermos Quality Control Department was apparently taking a mental nap when they inspected our thermoses for quality. The rubber rings that the glass part sits on in the base were very badly glued on, in that they were THISCLOSE to falling off the bottom of the glass, and they weren’t stuck on straight, so naturally the glass part wouldn’t stand up completely straight and make an airtight seal. Result? A leaky thermos, AND one that didn’t keep the coffee hot as long as it was supposed to since it wasn’t airtight.

So we took a crack at MacGyvering them in the kitchen tonight. Pulled off the bad glue job, and reglued the rings to the glass, making sure that they were actually put on STRAIGHT this time. Currently waiting for the glue to dry a bit more before reassembling all the parts, so don’t know if our attempts to fix them actually worked yet.

Either way, the folks at Thermos will be hearing from us. There was no excuse for sending something out with that shoddy assembly job. Thermos used to be a really good brand, but as usual, “the new and improved” things again, may be new, but are sure not improved.

EDIT: Well, several days and a few thermoses of coffee later, it looks like our dis-assembly and re-assembly of our two thermoses worked. Not a leak, not a dribble of coffee have we seen. Thermos is still going to get a nasty gram about it though. No excuse for that shoddy workmanship from a company like them. They should at least warn on the sales page that “some re-assembly required prior to first use.” LOL.

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The Best of Times, the Worst of Times…

by Karen Cusimano time to read: 2 min